Contact Lenses (FAQ)

Who should I see if I need a contact lens consultation?

Dr. Lee Raykovicz is one of the few fellowship-trained contact lens specialists in the region. In specializing in contact lens fitting and care, he brings a higher degree of knowledge and experience to our patients, especially those with challenging contact lens needs. As the former director of the Contact Lens Clinic at Johns Hopkins, Dr. Raykovicz can often successfully fit many patients who have failed previously or not achieved the level of vision they require. If you are considering contact lenses for the first time, you can rest assured you are receiving the very best contact lens care available as his patient.

I'm interested in wearing contact lenses. How long does it take to get used to them?

This depends. Whether fit with soft or rigid gas permeable (RGP) contact lenses, there is usually an adjustment period. You may be immediately comfortable or it may take a week or so. Your doctor can discuss this with you.

Are contact lenses difficult to care for?

Generally, contact lenses are very easy to care for. At Mecklenburg Eye Associates we will ensure you understand and demonstrate the proper means for inserting, removing, cleaning, disinfecting, and caring for your contact lenses. Either way, it is important to follow the directions of your doctor or contact lens technician to ensure the best possible experience.

How old must children be before they can wear contact lenses?

There is no set rule. It really depends on the responsibility of the child. Dr. Raykovicz has fit babies as young as two weeks (for certain medical conditions) but can assess each individually. This decision is best made with the parent and doctor.

What types of contacts are available?

Contact lenses come in a variety of types, materials, and uses. Most patients are fit into some type of disposable soft contact lens. The advantage of soft disposable contacts is related to ocular health. A cleaner lens is a healthier, more comfortable lens. Even with proper care and cleaning, contact lens comfort and safety decreases the longer the lens is worn before it is replaced. Soft disposable contact lenses generally are healthy, comfortable, convenient, and affordable.

Rigid gas permeable lenses (RGP's) are also an option. Generally the vision achieved with RGP’s are superior compared to soft contact lenses and even glasses. The trade off with RGP’s is that the adaption phase is generally a bit longer and lens awareness, in the beginning, can be a little more obvious.

Additionally, there are also “hybrid” contact lenses that possess the best qualities of both soft and RGP contact lenses. Dr. Raykovicz can discuss these options with you.

I’ve been told I was not a candidate for contact lenses. Why?

This can often be frustrating. There are very few examples or conditions where contact lens wear is not feasible. Astigmatism, the need for reading glasses, and other medical conditions such as keratoconus and previous ocular injury or surgery ARE NOT necessarily reasons why a patient could not or should not wear contact lenses. In fact, many of these examples are best served by contact lenses to allow patients their best, most functional vision. Sometimes there are medical conditions which prevent contact lens wear but this is rare. Your doctor can discuss this with you.

What medical conditions can be helped by contact lenses?

Corneal diseases/conditions such as keratoconus or previous scarring and/or injury; aphakia (the absence of a human or artificial lens in the eye); presbyopia (the need for reading glasses) are all conditions that can be helped with contact lenses.

If I have a medical condition requiring contact lenses for optimal vision, will my insurance pay for them?

In many instances medical insurances can help pay for medically indicated contact lenses. Once you are examined and it is determined you would be a candidate for such lenses, our billing department can assist with your insurance claims. There is no guarantee of payment, but our billing department is extremely knowledgeable billing for medically indicated contact lenses and will do everything it can to help.

Is it ok to sleep in your contact lenses?

Although some (extended wear) contact lenses are FDA approved to sleep in, the doctors at Mecklenburg Eye Associates do not recommend it. Sleeping in your contact lenses increases such risks as potentially sight threatening infections and abnormal blood vessel growth in the cornea. There are exceptions to this but generally we do not condone it.

I'm looking for a specific type of contact lens. Do you know where I can find it?

If you don't have a contact lens prescription for the lens you are interested in, you must first visit your eye doctor for an eye exam and a contact lens fitting. This is true even if you don't need vision correction and are interested in only colored contacts or novelty (special-effect) contact lenses.

Why?

Contact lenses are medical devices regulated by the FDA. For your safety, the doctor needs to perform a specialized fitting for you for new wearers and a medical evaluation annually for existing wearers. This is to lessen or eliminate any potential problems associated with contact lens wear.

When can I expect to receive my lenses?

In stock orders placed before 5pm EST Monday thru Friday will ship the next business day. We offer several different delivery options to best suit your needs.

What are your return policies?

  • All products must be returned in original unopened packaging
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for credit. Defective Blister packs will be replaced with trials.
  • All disposable lenses must be returned within 90 days of original invoice date.
  • Spherical/Vial lenses must be returned within 30 days of original invoice date.
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.

Contact lenses can ONLY be returned or exchanged for medical and prescription issues, and must be pre-approved by the prescribing physician or contact lens specialist. Fitting fees are non-refundable.

For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.

If you are unsure how to proceed with your return please contact 704-334-2020.

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Our Locations

2015 Randolph Road
Suite 108
Charlotte, NC 28207
Tel: 704-334-2020
Fax: 704-334-6175
Optical Dept:704-333-3232
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8816 University East Drive
Suite C
Charlotte, NC 28213
Tel: 704-547-8730
Fax: 704-549-5565
Optical Dept:704-549-9999
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724 Arden Lane
Suite 120
Rock Hill, SC 29732
Tel: 803-324-4258
Fax: 803-324-2522
Optical Dept:803-324-1540
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